Frequently
Asked Questions
General Questions
Am I purchasing directly from the Kia Forum?
Yes. Premium seating and private boxes are sold directly by the Kia Forum.
Shopping for Premium Seating
What amenities come with a City National Bank Legends Box at the Kia Forum?
City National Bank Legends Box at the Kia Forum are designed for an elevated concert and event experience and may include:
- Private seating for 10 or 12 guests
- Premium sightlines
- Dedicated premium entry (Fast Pass access)
- VIP parking passes (based on event/package)
- Attentive premium service staff
How can I purchase a City National Bank Legends Box?
You can browse available events and premium seating options online and complete your booking securely. For assistance or alternative payment options, please contact our Premium Seating team at [email protected].
When will I receive my tickets after booking?
After your reservation is confirmed, you’ll receive instructions for accessing your digital tickets prior to the event.
Payment
Which payment methods are accepted?
We accept all major credit cards. Wire transfer and ACH payments.
Do I need to pay in full at the time of booking?
Yes. Full payment is required to purchase a City National Bank Legends Box.
Refund Policy
Can I cancel my premium box once it’s booked?
All premium seating sales are final and non-refundable.
What if an event is postponed or rescheduled?
Your premium seating purchase will automatically remain valid for the rescheduled date.
What if an event is canceled?
In the case of a full cancellation, please contact [email protected] for assistance.
Planning Your Premium Experience
Can I bring outside food or beverages?
No. Outside food and beverages are not permitted inside the Kia Forum.
Can I add more tickets to my City National Bank Legends box?
Box capacities are limited to the designated size (10 or 12 guests). Availability for additional tickets, if offered for specific events, can be confirmed by contacting [email protected].
What is the ticket policy for children?
Everyone must have a ticket to enter the venue, regardless of age. For age restricted events a valid government issued ID will be required for entry.
What items are restricted at the Kia Forum?
Please refer to the Kia Forum website for full details.
Event Questions
Where can I park?
Premium packages include VIP parking passes. Specific parking details will be shared in your reservation confirmation.
Which entrance should premium guests use?
Premium guests may use designated Fast Pass or VIP entrances. Entry details will be provided prior to the event.
When can I enter my City National Bank Legends Box?
Door times vary by event, but typically begin 60–90 minutes prior to showtime. Confirmed door times will be included in your event information.
Can I order food and beverages during the event?
If in-seat service is available for your event, our premium service team will assist you during the show. You can also preorder food and beverages ahead of your event. Ordering options will be shared in your reservation confirmation.
Issues & Support
I’m having trouble booking online. What should I do?
Please contact [email protected] for assistance.
My tickets haven’t arrived yet—what should I do?
If your event is approaching and you haven’t received your digital tickets, please contact [email protected].